Protecting Your Privacy and Data at Ugplay Services INC.

Introduction

Ugplay Services INC. is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and store your information when you use our services, visit our websites, interact with our apps, or otherwise engage with us. By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services, communicate with users, and comply with legal obligations. The information we collect includes:

1.1 Personal Information

Account Information: Name, email address, phone number, username, password, and other identifiers used to access your account.
Payment Information: Billing address, credit/debit card information, and other payment details if you make purchases through our services.
Contact Information: Physical address, communication preferences, and any other information you provide when contacting customer support or filling out forms.

1.2 Usage Data

Device Information: IP address, browser type, device identifiers, operating system, and mobile network information.
Service Usage: Details about how you use our services, including clicks, page views, interactions, preferences, and time spent on our platforms.
Log Information: Access times, error logs, and technical data related to your use of our apps and websites.

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to collect information and enhance your experience. These technologies help us understand usage patterns, remember user preferences, and improve our services.

1.4 Information from Third Parties

We may receive information about you from third-party sources, such as business partners, analytics providers, payment processors, or social media platforms, in accordance with their privacy policies.

2. How We Use Your Information

Ugplay Services INC. uses the information we collect for purposes including but not limited to:

Providing and maintaining our services;
Processing transactions and managing accounts;
Communicating with you regarding updates, news, marketing, and customer support;
Personalizing and improving user experience;
Monitoring and analyzing trends, usage, and activities;
Detecting, preventing, and addressing fraud, abuse, or security risks;
Complying with applicable legal, regulatory, and contractual obligations.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information under the following circumstances:

Service Providers: We may share information with third-party vendors who provide services such as payment processing, analytics, marketing, hosting, and customer support.
Legal Compliance: We may disclose information if required by law, regulation, subpoena, court order, or government request.
Business Transfers: In connection with a merger, acquisition, sale, or transfer of assets, your information may be transferred as part of the transaction.
Consent: We may share information with your consent or as otherwise disclosed at the time of collection.

4. Your Choices and Rights

4.1 Access and Correction

You have the right to access and update your personal information. You may review, modify, or delete your account information through your account settings or by contacting our support team.

4.2 Opt-Out of Marketing Communications

You may opt out of receiving promotional emails, newsletters, or other marketing communications by following the unsubscribe instructions in such communications or by contacting us directly. Please note that you may still receive non-promotional messages regarding your account or transactions.

4.3 Cookies and Tracking Technologies

You can manage cookies and similar technologies through your browser settings. Disabling cookies may impact your experience on our platforms.

4.4 Data Portability and Erasure

Where applicable by law, you may request a copy of your personal data or ask us to erase your information. We will accommodate your request subject to legal and contractual obligations.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, alteration, or destruction. Despite our efforts, no method of data transmission or storage is completely secure. We cannot guarantee absolute security, but we strive to protect your data to the best of our ability.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

7. Children’s Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected such information, we will take steps to delete it promptly. If you believe your child has provided us with personal information, please contact us.

8. International Data Transfers

Ugplay Services INC. operates globally. Your information may be transferred and stored in countries outside your jurisdiction, which may have data protection laws different from those in your country. We take steps to ensure your data receives adequate protection wherever it is processed.

9. Third-Party Links and Services

Our platforms may contain links to third-party websites or integrations with third-party services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our website or by other appropriate means. Your continued use of our services after changes have been made constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Ugplay Services INC.
Email: Contactus@ugplayva.com

12. Additional Notices for Certain Jurisdictions

Depending on your place of residence, you may have additional rights under local data protection laws, such as the General Data Protection Regulation (GDPR) in the European Union, the California Consumer Privacy Act (CCPA), or other applicable laws. We will comply with these laws as required and provide additional notices as appropriate.

GDPR: Residents of the EU/EEA have rights including access, rectification, erasure, restriction, objection, and data portability regarding their personal data. To exercise these rights, contact us at support@ugplay.com.
CCPA: California residents have the right to request information about the categories and specific pieces of personal information we collect, use, disclose, or sell. To submit a request, contact us as indicated above.

By using Ugplay Services INC., you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.